Too easy is boring. Together we have the mission to drive the energy transition forward. We love what we do—and no topic is too big for us. We take ownership of our work and grow with every challenge. In short: own it, love it, grow with it.
We’re a down-to-earth team of coffee and mate lovers. Our geek humor shows up in ritual emoji usage and an encyclopedic passion for unnecessary knowledge. More than 200 envelians with over 20 nationalities are already on board. Join us and grow with us!
Technical Solutions Manager Support (Data & Systems) (all genders)
Cologne / Remote from Germany
Full or part-time
Permanent employee
About Working at envelio
Your Role
At envelio, Customer Success is a key element of our company philosophy. With our product, the Intelligent Grid Platform (IGP), we aim to create and maximize customer value.
As a Technical Solutions / Support Manager, you are the central point of contact for technical and data-driven support requests. You combine the perspective of our customers with a deep understanding of the data model, data flows, integration logic, and the resulting effects for customers using our software. This ensures that data-related and complex requests are answered quickly and holistically—and that internal implementation experts are involved precisely where real development work is required.
As a Technical Solutions / Support Manager, you are the central point of contact for technical and data-driven support requests. You combine the perspective of our customers with a deep understanding of the data model, data flows, integration logic, and the resulting effects for customers using our software. This ensures that data-related and complex requests are answered quickly and holistically—and that internal implementation experts are involved precisely where real development work is required.
How You Make an Impact
- As part of our Support Team, you handle support requests end-to-end, with a strong focus on data-related topics (data model, data quality, import/sync understanding, interfaces) and on interpreting system behavior and output logic (e.g., expected vs. unexpected behavior). You are the interface to the Customer Implementation and Engineering teams: you clarify requirements up front, reduce back-and-forth, and ensure requests are complete so they can be processed efficiently.
- You analyze and explain differences between system components (e.g., API vs. UI, different modules) and help customers classify them correctly.
- You take on deeper technical analyses than classic support—for example by tracing data flows in a structured way, running plausibility checks related to existing features and limitations, and doing systematic debugging. This includes working with incomplete information as well as forming and validating hypotheses.
- You advise customers on data and integration topics and find pragmatic solutions. You understand the IGP data model well enough to assess and answer customer questions about data logic.
- You work in our CRM and ticketing system, prioritize, document thoroughly, and ensure reliable, clear, and binding communication with customers.
- You also collaborate with our Product Team to identify recurring topics and solve them sustainably. You identify systematic patterns in support requests to help reduce them long-term.
- You help improve support processes by turning recurring topics into FAQs, runbooks, and troubleshooting guides—with the clear goal of reducing repeat requests through documentation, standardization, and better explainability.
- You build internal knowledge and share it proactively (e.g., trainings, office hours, knowledge base articles).
Your Profile
Perfection is a myth—we’re interested in how you think, work, and take responsibility. The points below are meant as guidance. Much more important is how well you fit the role and our team.
Your profile & what makes this role special
Your profile & what makes this role special
- You have completed a degree or vocational training in business, computer science, or a comparable field—or you acquired the necessary knowledge through another path.
- You have a solid technical understanding and can explain complex relationships in a way that is tangible for others—including system behavior and interactions between components.
- You enjoy working with data and are not afraid to go deep—SQL is not unfamiliar to you, but a tool.
- You have experience in B2B customer support (ideally in a SaaS environment) and know how to discuss demanding topics clearly and confidently with customers.
- You work in a structured way—regardless of how complex questions and requirements are—form hypotheses, and verify them systematically (including debugging with incomplete information).
- You take ownership and strive to make things sustainably better: if you take on a topic, you see it through—even if it’s complex or involves multiple teams.
- You work proactively: you don’t wait for the next ticket; you recognize patterns, ask questions, initiate improvements, and implement them.
- You’re not afraid of new topics: unclear data flows, unknown systems, or complex setups are not obstacles, but motivating challenges.
- You communicate confidently in German and English (C1)—both written and spoken.
- Experience with data integrations (e.g., ETL/ELT, APIs, interfaces, data quality checks)
- Basic understanding of the energy sector or interest in quickly learning the domain
- Experience collaborating with Engineering or Product teams
- Experience debugging complex systems or working with distributed systems (e.g., multiple services, APIs, data sources)
Your Benefits
- Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne
- Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)
- State of the art technology and modern tech stack
- Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)
- Support for your health through sports membership cooperations
- Flexible use of a monthly mobility budget (e.g. Jobrad, public transport)
- Time and resources for individual growth
- envelio pension plan
- Regular company and team events
About us
Intelligent grids for a sustainable future worldwide — this is our vision! Therefore, we are building the digital hub for the future of power grid management: The Intelligent Grid Platform (IGP). The IGP is the core of our software as a service solution. It’s our ambition to make the IGP and envelio 1 % better everyday. Grow with us!
As a remote-first company, we let you decide how much you want to work remotely – from 0% to 100%. Whether you live in Cologne or Aachen, Bonn or Berlin, Munich or Castrop-Rauxel; all you need is internet! You can also work from abroad for up to three months per year. Since 2017, we have built a diverse international team, with English as our company language.
As a remote-first company, we let you decide how much you want to work remotely – from 0% to 100%. Whether you live in Cologne or Aachen, Bonn or Berlin, Munich or Castrop-Rauxel; all you need is internet! You can also work from abroad for up to three months per year. Since 2017, we have built a diverse international team, with English as our company language.